Troubleshooting

Purpose

Resolve common Console issues without opening a support ticket.

Sign-in problems

1. Confirm you use Log in with OmaxTelecom ID on the Sign in to your account page.
2. Verify your account has the cp_access role.
3. Clear browser cookies or try a private window.
4. Contact [email protected] if credentials are rejected.

Organization not linked

If the Dashboard shows an organization linking error:

1. Confirm you are signing in with the correct OmaxTelecom ID email.
2. Ask your account manager to verify organization mapping.
3. Open a support ticket with your organization name.

Missing product modules

If Whitelabel, Bappy, Telkor, or Voice items are absent:

1. Review Access & roles.
2. Sign out and sign in after role changes.
3. Request the appropriate admin role on the product RPC client.

Billing and wallet

1. Ensure your organization meets minimum top-up amounts on Organization → Billing card.
2. Verify saved cards under Billing → Payment methods.
3. Check Billing → Wallet for failed charge entries.

Related pages

• FAQ
• Create a ticket
• Access & roles